24th March 2020
Following the announcement by the Prime Minister on 23rd March 2020, we have been instructed to close our business for three weeks from this date. This is unchartered territory for us and we are seeking information as to what these steps mean. Prime Minister Boris Johnson also issued an instruction that everyone is to remain in their homes.
Although we are currently closed until the end of April we will allow anyone due to depart for their holiday before 4th June 2020 to amend their booking free of charge. You will need to email or phone us on how to do this.
The situation is changing daily and we continue to follow guidance from the government and the Department for Health and Social Care. As a result we will review this page regularly and review all our policies and seek advice from the government and our industry bodies.
During these difficult times the safety of our people and guests is of paramount importance to us.
Guests may request a change to the start date of their booking up to twelve months, subject to availability. We are currently not taking any further bookings for the period up to 4th June 2020.
We will update this message for any further closures beyond the end of April as soon as we know.
I have an upcoming booking can I still go?
On 23rd March 2020 the government issued the instruction that everyone must stay at home.
Therefore you will not be able to travel. Supporting guests during this period is our primary concern and we will allow any customer impacted to amend their booking free of charge.
Am I covered by travel insurance?
You should check with your insurance company to see what is covered.
Can I amend my holiday?
We are working to support our guests so have waived our normal amendment fees for guests impacted by Coronavirus. We are continuously monitoring the situation regarding this and it is important that we offer support and reassurance to our guests during this time.
Please follow the Public Health England and the World Health Organisation travel and hygiene advice
- Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
- Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Avoid close contact with people who appear unwell and avoid sharing personal items
- Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission
- Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal